Post Purchase Support FAQs

• 1-Year Limited Warranty – coverage for warrantable workmanship and material items.
• Manufacturer Warranties – applicable manufacturer warranties on certain products and systems installed in the home.
• Structural Warranty Coverage – insurer-backed structural warranty coverage administered through Residential Warranty Company (RWC). Structural warranty terms and durations vary by division and warranty program.

Submitting a warranty request is quick and convenient through our Homeowner Portal.

1. Log in to our Homeowner Portal.

2. Select the type of request you’d like to submit.

3. Upload photos or notes, if needed.

4. Track progress and communicate directly with our Customer Care team.

You can also reach our warranty team by phone at (859) 344-5975 for urgent issues.

Maintaining your home is easy with Builder Backed, a personalized home management tool available to Fischer homeowners. Builder Backed helps you:

• Receive seasonal maintenance reminders tailored to your home.

• Track service records, warranties, and projects.

• Connect with trusted local professionals for repairs or upgrades.

This tool makes homeownership stress-free and keeps your investment in top condition.

Yes. In addition to warranty coverage and Builder Backed, Fischer Homes offers:

• Easy access to service requests through the Homeowner Portal.

• Personalized support from our Customer Care team.

• Guides and resources to help you make the most of your new home.

We’re committed to supporting you long after closing day.