Post Purchase Support FAQs

Every Fischer Home is backed by a comprehensive warranty program designed to give you peace of mind long after you move in. Coverage includes:

• 1-Year Limited Warranty – covers materials and workmanship.

• 2-Year Mechanical Systems Warranty – protection for plumbing, electrical, and HVAC.

• 10-Year Structural Warranty – coverage for major structural components of your home.

Our dedicated Customer Care team ensures your new home is protected and your experience remains worry-free.

Submitting a warranty request is quick and convenient through our Homeowner Portal.

1. Log in to our Homeowner Portal.

2. Select the type of request you’d like to submit.

3. Upload photos or notes, if needed.

4. Track progress and communicate directly with our Customer Care team.

You can also reach our warranty team by phone at (859) 344-5975 for urgent issues.

Maintaining your home is easy with Builder Backed, a personalized home management tool available to Fischer homeowners. Builder Backed helps you:

• Receive seasonal maintenance reminders tailored to your home.

• Track service records, warranties, and projects.

• Connect with trusted local professionals for repairs or upgrades.

This tool makes homeownership stress-free and keeps your investment in top condition.

Yes. In addition to warranty coverage and Builder Backed, Fischer Homes offers:

• Easy access to service requests through the Homeowner Portal.

• Personalized support from our Customer Care team.

• Guides and resources to help you make the most of your new home.

We’re committed to supporting you long after closing day.